The following covers most of the questions people send us. If the issue you have isn’t covered, contact us at the email address below. We’ll try and respond as quickly as possible.
What does the service provide?
WarriorsTV.com provides live video streaming of home league games (and selected away matches). We offer a single or monthly pass, giving you access to live game streams and pst matches, as well as single-match Pay-Per-View passes.
What do I need to Get Started?
You can read this guide to help you get set up and check things are working.
Who runs the service?
The service is run by volunteers on behalf of the club, covering technical production, live video editing and camera work.
Do I have to be outside the UK to use it?
The video is normally only available outside the UK and Ireland. We can stream a limited number of games within the UK each season as PPV.
Can I show the matches in my pub/venue?
No. Our licence agreement with the SPFL only covers private domestic use for viewing.
Do you cover all matches?
Barring any technical issues, we aim to cover all home league matches with video, and aim to provide coverage of away matches too. We’re increasingly able to provide video feeds from away grounds. We often don’t know if we can broadcast from different stadiums until we get there – so can’t guarantee those fixtures.
Is this for Stenhousemuir fans only?
While it is a service run by Stenhousemuir FC, fans of other teams are welcomed to join in. We ask you to tell us your team when you register.
Is this service official?
Yes. This is an official service run on behalf of Stenhousemuir FC, licensed by the Scottish Professional Football League (SPFL).
Can I rebroadcast the games/share clips?
No. Due to our rights agreement, we have to keep strict access to WarriorsTV.com subscribers through our own website. The SPFL monitor online services, and anyone found to be restreaming the game may be pursued for lost revenue.
How do I pay?
Once you create an account, on the shop page you’ll be given the choice of buying access for a single match (£4.99) or a monthly pass (£18.99). You can pay securely through our payment gateway Square, using most major credit or debit cards. We aim to add a monthly or annual subscription in due course.
How do I register?
How do I sign in once I’ve registered?
Click on the link on the homepage, then enter the e-mail and password you registered with.
What if I forget or want to change my password?
Click the “Forgot Your Password” link below the login form.
I paid, so why is it not letting me view the live page?
In most cases, this is because of a technical issue syncing payment to profiles, so our website doesn’t know you’ve paid. Don’t panic! Just forward your receipt along with the username and/or email you signed up with, and we can activate it manually. Just remember if you do this just before kick-off, we’re pretty busy… so give us a few minutes! Please avoid paying twice.
Does it work on iPhones/iPads?
The video streaming uses embedded HTML code, which almost all desktops, laptops and mobiles should support now.
How can I watch it on my TV?
It depends what technology you have. The most reliable way is to log in on a laptop and connect to your TV with an HDMI cable. On some devices, the chromecast/appleplay icon may appear allowing you to send it directly to your TV. You can also log in on your desktop or laptop using the Google Chrome web browser, then choose “Cast…” in the settings drop down (three vertical dots at the top right of the browser). Smart TV Apps and Game Consoles can struggle.
I’m logged in, so why can’t I see anything?
There are a number of reasons you may not see the video. Firstly, we don’t cover all games, check the socials for coverage details. If you are seeing the “live” tab, but the video is just a big black box, try refreshing the webpage. Also, remember that the stream may not become active until shortly before kick-off.
Do you offer refunds?
Cases will be dealt with individually. If there are genuine technical problems that prevent you viewing the stream after you have paid, and you contact us during the game to try and resolve them, we are usually able to offer a refund. Please get in touch via email (address below) with your username (if known), the date you paid and the email address you used for the transaction. Allow us up to 5 working days to respond.
If you have any issues not covered here, please send us an email at the following address. Remember that, on matchdays, we may not be able to respond immediately as we are a small team and may be busy dealing with the live broadcast, but we’ll try to get to you quickly.
Contact
warriorstv@stenhousemuirfc.com
